We are committed to providing the highest standard of care and service to all our patients. However, if you are ever dissatisfied with any aspect of your experience, we have a courteous and structured complaints procedure to ensure your concerns are handled promptly and fairly.
How We Handle Complaints
We aim to resolve most issues quickly and informally, often at the time they arise and directly with the staff involved. If this is not possible, we will:
- Provide a full written response within 14 working days of receiving your complaint.
- If additional time is required to complete our investigation, we will contact you to explain the reason for the delay and advise when you can expect a full response.
All complaints are taken seriously, fully investigated and recorded in accordance with professional standards.
Further Advice
If you remain dissatisfied after our response, you may contact the following organisations for further guidance or review:
- General Dental Council (GDC) – www.gdc-uk.org
- Dental Complaints Service – www.dentalcomplaints.org.uk
- Public Services Ombudsman for Wales – www.ombudsman.wales
- NHS Wales (for NHS dental treatment, including children) – www.nhswales.gov.uk
Our Commitment
We value all feedback and use it to continually improve the care and service we provide to our patients. Your concerns help us maintain the high standards you expect from Deeside Dental Surgery.
Our Certificates and Professional Memberships
